Returns and Refunds

Last updated: 19 Oct 2026. Please read this before ordering. Nothing in this policy limits your statutory consumer rights.

1. Statutory right to withdraw (consumers only)

If you are a consumer, you may withdraw from the purchase within 14 days after you receive the goods, without giving a reason. You must tell us before the 14 days end, clearly and in writing, by email to shop@pauliuspetrauskas.com with your order number, or with the form below. Returning goods without notifying us is not a withdrawal. The simplest way is the online form at the bottom of this page: fill it in and press the confirmation button. We send you an acknowledgment by email without delay.

2. How to return

  • After you notify us, we reply with the return details. Return address: Aguonų g. 8A-28, LT-03213 Vilnius, Lithuania.
  • Send the goods back within 14 days of your notice, at your own cost and risk, with a tracking number. We cannot refund goods that do not reach us.
  • Goods must be unworn, unwashed, undamaged and free of smells, stains, pet hair and marks, with all tags and in the original packaging.

3. Condition of returned goods

You may handle the goods only as you would in a shop, to establish their nature and fit. If goods come back worn, washed, altered, damaged or incomplete, you are liable for the loss in value and we may refuse the refund or deduct the reduction in value. We inspect every return.

4. Refund

  • We refund within 14 days after we have received and inspected the goods (or you have proved that you sent them, whichever is earlier), using the same payment method you used.
  • We refund the price of the goods and the delivery cost of the cheapest standard delivery we offered. Extra costs of a more expensive delivery, and the cost of returning the goods, are not refunded.

5. No exchanges, sizes and colours

We do not exchange goods. If you want a different size or colour, return the goods under this policy and place a new order. A wrong choice of size is not a defect; please use the size guide.

6. Items that cannot be withdrawn

The right of withdrawal does not apply to goods made to your specifications or clearly personalised, to sealed goods that are unsealed after delivery and cannot be returned for hygiene reasons, and in other cases the law excludes it.

7. Faulty, damaged or wrong items

Your legal rights for faulty goods remain. Email shop@pauliuspetrauskas.com promptly after you discover the problem, with your order number and clear photos of the item and the packaging. We will repair, replace or refund as the law requires; where the fault is ours we also cover the return cost.

Withdraw from contract

Fill in the form and press Confirm withdrawal. We email you an acknowledgment straight away, with the return details.

Prefer to write an email? Model withdrawal form

To Paulius Petrauskas, Aguonų g. 8A-28, LT-03213 Vilnius, Lithuania, shop@pauliuspetrauskas.com: I hereby give notice that I withdraw from my contract for the sale of the following goods: [goods], ordered on [date], received on [date]. Name: [name]. Address: [address]. Date: [date].